SO Training & Consulting Customer Privacy Notice
Our contact details
Telephone: 07734663171
Email: so-safeguarding@outlook.com
This Policy sets out the data processing arrangements carried out by SO Training & Consulting Ltd.
Please note that all data captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) 2018. Our privacy policy embodies the following key principles of GDPR; (i) Lawfulness, fairness and transparency, (ii) Purpose limitation, (iii) Data minimisation, (iv) Accuracy, (v) Storage limitation, (vi) Integrity and confidence, (vii) Accountability.
Please use the contact details given above if you wish to make any requests, amendments, or complaints.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.
We are exempt from registration in the ICO Data Protection Register because we only collect your data to use for marketing purposes for use in our own business activities only, we never pass on any data to any third parties.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. We handle subject access requests in accordance with GDPR. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
What information we collect, use, and why
We collect or use the following information for:
- Providing services and goods
- Operating customer accounts
- Providing service updates
- Marketing purposes
- Compliance with legal requirements
This could include:
- Names and contact details such as phone number, address and email address
- Payment transaction details for invoices purposes including purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Criminal offence data (including Disclosure & Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Health and safety information
- Website user information (including user journeys and cookie tracking)
- Recorded images, such as photos or videos
- Call recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
- Marketing preferences and communication data
- Any information or document regarding the company within the scope of the project including relevant company policies, procedures or meeting minutes and emails.
Where we get personal information from
- People directly
- Visting our website
- Enquiring about services
- Referrals from third parties
- Posting content to our social media sites (including Twitter, Facebook & LinkedIn)
- Attending a private meeting or public meeting or event.
- Publicly available sources
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
21 May 2024